Includes bibliographical references (p. 305-332) and index.

Prelude: The E-Commerce Imperative -- Caveat Venditor -- How The Internet Changes Business -- Power Shift to the Customer -- Global Sales Channel -- Reduced Costs of Buying and Selling -- Converging Touch Points -- Always Open for Business -- Reduced Time-to-Market -- Enriched Buying Experience -- Customization -- Self-Service -- Reduced Barriers of Market Entry -- Demographics of the Internet User -- Power Shift to Communities-of-Interest -- Cybermediation -- Logistics and Physical Distribution -- Branding: Loyalty and Acceptance Still Have to be Earned -- When Most Markets Behave Like the Stock Market -- Auctions Everywhere -- Hyper-efficiency -- The E-Commerce Conclusion -- E-Commerce: The Third Wave -- Understanding E-Commerce -- E-Commerce: The Third Wave -- Agile Software for Agile Companies -- The Way Forward -- Business and Technology Architecture: The Key to E-Commerce Development -- Mission-Critical E-Commerce -- E-Commerce Applications: I-Markets -- The Marketplace of the 21st Century -- Business and Consumer Markets -- Cybermediaries - Digital Brokers -- Multiple, Simultaneous Market Models -- The Business Case for I-Markets -- I-Market Application Framework -- Key Business Processes for an I-Market -- Key Application Drivers for an I-Market -- I-Market Business Strategies -- Putting It All Together -- E-Commerce Applications: Customer Care -- One Customer at a Time -- The Business Case for Customer Care Applications -- Customer Care Application Framework -- Key Business Processes for Customer Care Applications -- Key Application Drivers for Customer Care Applications -- Customer Care Strategies -- Putting It All Together -- E-Commerce Applications: Vendor Management Systems -- Integrating the Value-chain: the Next Frontier -- The Business Case for Vendor Management Systems -- Vendor Management Application Framework -- Key Business Processes for Vendor Management Systems -- Key Application Drivers for Vendor Management Systems -- Vendor Management Systems Strategies -- Putting It All Together -- E-Commerce Applications: Extended Supply Chain Management -- Extending the Supply Chain: the Next Frontier -- The Business Case for Extended Supply Chain Management -- Extended Supply Chain Application Framework -- Key Business Processes for Extended Supply Chain Management Systems -- Key Application Drivers for Extended Supply Chain Management Systems -- Extended Supply Chain Management Systems Strategies -- Putting It All Together -- Component-Based Development for E-Commerce -- E-Commerce Applications Development -- OA.SYS' Business Challenges -- OA.SYS' E-Commerce Strategy Formulation -- The Buy Approach -- The Build Approach -- The Component Assembly Approach -- Component-Based Development - Putting It All Together -- Requirements Gathering -- Analysis -- Design -- Development -- Testing -- Pilot -- The Launch of the Procurement Application -- E-Commerce Business and Technology Strategies -- The Importance of Architecture -- Inter-enterprise Architecture -- The Inter-enterprise Process Engineering Process -- Key Processes of E-Commerce Program Management -- Key Processes of E-Commerce Project Management -- Technology Issues and Strategies -- E-Commerce Integration and Program Management -- Security is Prerequisite -- Nonrepudiation: Signing the Contract -- Trust and Privacy in Cyberspace -- Agility and Software Components -- Server-side Component Models, Platforms and Frameworks -- The XML Factor: Industry Vocabularies -- Open Markets: Standards-based Rules of Engagement -- The Critical Success Factors -- Inter-enterprise Architecture -- Customer Paradigm -- Value-Chain Optimization: business-to-business.com -- Time-to-Software, Time-to-Market -- Governance: Put the CEO In Charge of E-Commerce -- Balanced Scorecard ROI -- The Ultimate Success Factor -- XML Industry Vocabularies and Consortia -- E-Commerce Information Portals on the Web -- Readings on E-Commerce Strategy and New Business Models -- Readings on Business and Technology Architecture -- Readings on Component-Based Software Development and Project Management.

To compete in the emerging digital economy, Global 2000 companies will need to change their business models, rethink the way they work and extend their internal business processes out to their suppliers, trading partners and customers. "Enterprise E-Commerce" teaches, inspires action and shares insight from the authors' pioneering work with Fortune 1000 companies. It's the one reference business and technology practitioners need to map the road ahead and then act decisively!