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Trust or consequences : build trust today or lose your market tomorrow / Al Golin.
Publication details: New York : American Management Association, c2004.Description: viii, 248 p. : 24 cmContent type:- text
- unmediated
- volume
- 0814472087 :
- HF5387 .G65 2004
Contents:
Summary: Filled with provocative ideas about why many companies overlook trust issues, "Trust or Consequences" brings the subject to center stage--where it must remain if companies are to regain stakeholder loyalty and competitive advantage.
Trust Trends: A transparent Age, Online Relationships, and a Breakdown in Corporate Values -- More Than a Nice-Sounding Word: The Bottom-Line Benefits -- The Damage Done: Post-Enron Possibilities -- Fix It Before It Breaks -- If You Can't Do It, Please Say So -- The Human Touch -- Humility: Developing a Nonarrogant Attitude -- Speed, Truth, and Other Good Ways to Respond to Bad Times -- Tough Trust Decisions -- The Media: How to Develop Relationships That Build Trust -- Great Acts of Trust -- Acts of Distrust -- The Ten Commandments of Organizational Trust.
| Item type | Current library | Home library | Shelving location | Call number | Materials specified | Status | Barcode | |
|---|---|---|---|---|---|---|---|---|
Books
|
American University in Dubai | American University in Dubai | Main Collection | HF 5387 .G65 2004 (Browse shelf(Opens below)) | Copy Type:01 - Books | Available | 646216 |
Includes index.
Trust Trends: A transparent Age, Online Relationships, and a Breakdown in Corporate Values -- More Than a Nice-Sounding Word: The Bottom-Line Benefits -- The Damage Done: Post-Enron Possibilities -- Fix It Before It Breaks -- If You Can't Do It, Please Say So -- The Human Touch -- Humility: Developing a Nonarrogant Attitude -- Speed, Truth, and Other Good Ways to Respond to Bad Times -- Tough Trust Decisions -- The Media: How to Develop Relationships That Build Trust -- Great Acts of Trust -- Acts of Distrust -- The Ten Commandments of Organizational Trust.
Filled with provocative ideas about why many companies overlook trust issues, "Trust or Consequences" brings the subject to center stage--where it must remain if companies are to regain stakeholder loyalty and competitive advantage.
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