The First Step: Approving the Credit -- The Second Step: Billing -- The Third Step: Collecting the Money -- Accounts Receivable Issues -- Handling Deduction Issues -- Interacting with Sales and Marketing -- Customer Relations and Customer Visits -- Letters of Credit and Other Security Interests -- Legal Considerations Surrounding Credit -- Bankruptcy -- Technology in the Credit and Collections Department -- Professionalism and the Future of the Credit Profession.

Mary Schaeffer is considered an industry expert and writes a newsletter that focuses on credit, collections, and accounts receivable. * Provides an overview of the credit, collections, and accounts receivable functions for senior level managers. * Provides tips and techniques as well as case studies. * Shows how to stream line the credit process and how to make this area as efficient as possible.