Normal view
MARC view
The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.
Publication details: Boston, Mass. : Harvard Business School Press, 2001, c1996.Description: xviii, 323 p. : ill. ; 24 cmContent type:- text
- unmediated
- volume
- 1578516870 (pbk.) :
- The loyalty effect : the hidden force behind growth, profits, and lasting value
- HF5415.5 .R438 2001
| Item type | Current library | Home library | Shelving location | Call number | Materials specified | Status | Barcode | |
|---|---|---|---|---|---|---|---|---|
Books
|
American University in Dubai | American University in Dubai | Main Collection | HF 5415.5 .R438 2001 (Browse shelf(Opens below)) | Copy Type:01 - Books | Available | 697409 |
Includes bibliographical references (p. 311-314) and index.
Originally published in hbk. in 1996.
There are no comments on this title.
Log in to your account to post a comment.