Previous ed. published under title: Over 300 successful business letters for all occasions. c1998.

Includes index.

Despite e-mail, cell phones and other modern conveniences, an important place still exists for the written letter, especially when it is used as a means of business communication. This revised and updated book presents correct business formats, then offers instruction on writing clear and concise letters for every imaginable occasion. Among them are letters of inquiry, credit letters, dunning letters, congratulatory letters, business announcements, invitations to business functions, and many more. Readers will find many sample letters that they can adapt for their own uses. New in this edition is advice and instruction on effective e-mail correspondence.

Business correspondence -- Letters of inquiry -- Letters of complaint, adjustment, and apology -- Letters of congratulation and appreciation -- Business announcements -- Business and private invitations -- Miscellaneous business letters -- Minutes -- Business reports and proposals -- Palcing and acknowledging orders -- Credit letters -- Collection letters -- Job application letters, résumés, and employment correspondence -- News releases -- Letters to shareholders -- Letters of condolence and sympathy -- Electronic mail and fax communications.