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The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger.
Publication details: New York, NY : The Free Press, 2003.Description: xxii, 377 p. : ill. ; 24 cmContent type:- text
- unmediated
- volume
- 9780743225694 :
- 0743225694 :
- HF5415.5 .H473 2003
| Item type | Current library | Home library | Shelving location | Call number | Materials specified | Status | Barcode | |
|---|---|---|---|---|---|---|---|---|
Books
|
American University in Dubai | American University in Dubai | Main Collection | HF 5415.5 .H473 2003 (Browse shelf(Opens below)) | Copy Type:01 - Books | Available | 601855 |
Browsing American University in Dubai shelves, Shelving location: Main Collection Close shelf browser (Hides shelf browser)
| HF 5415.5 .F63 2011 Focusing on your customer : expert solutions to everyday challenges. | HF 5415.5 .G456 2002 The CRM project management handbook : building realistic expectations and managing risk / | HF 5415.5 .H47 1997 The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / | HF 5415.5 .H473 2003 The value profit chain : treat employees like customers and customers like employees / | HF 5415.5 .H585 2009 Tactical transparency : how leaders can leverage social media to maximize value and build their brand / | HF5415.5 .H83 2013 Monster loyalty : how Lady Gaga turns followers into fanatics / | HF 5415.5 .K3 1997 The complete idiot's guide to great customer service / |
Includes bibliographical references (p.345-360) and index.
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