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Your call is (not that) important to us : customer service and what it reveals about our world and our lives / Emily Yellin.
Publication details: New York : Free Press, c2009.Description: 291 p. ; 24 cmContent type:- text
- unmediated
- volume
- 9781416546894 :
- 1416546898 :
- HF5415.5 .Y47 2009
| Item type | Current library | Home library | Shelving location | Call number | Materials specified | Status | Barcode | |
|---|---|---|---|---|---|---|---|---|
Books
|
American University in Dubai | American University in Dubai | Main Collection | HF 5415.5 .Y47 2009 (Browse shelf(Opens below)) | Copy Type:01 - Books | Available | 603778 |
Browsing American University in Dubai shelves, Shelving location: Main Collection Close shelf browser (Hides shelf browser)
| HF 5415.5 .V396 2011 The thank you economy / | HF 5415.5 .W54 1996 Customer intimacy : pick your partners, shape your culture, win together / | HF 5415.5 .W64 2005 Lean solutions : how companies and customers can create value and wealth together / | HF 5415.5 .Y47 2009 Your call is (not that) important to us : customer service and what it reveals about our world and our lives / | HF 5415.5 .Z459 1996 Coaching knock your socks off service / | HF 5415.52 .C66 2012 Complaint management excellence : creating customer loyalty through service recovery / | HF 5415.525 .H37 2011 Harvard business review on increasing customer loyalty. |
Includes bibliographical references (p. 271-282) and index.
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