Includes bibliographical references (p. [911]-951) and indexes.

Human resource management -- Human capital management -- Role of the HR function -- The roles of the HR practitioner -- Role of the front-line manager -- International HRM -- Strategic firm -- HR strategies -- Developing and implementing HR strategies -- HRM policies -- Competency-based HRM -- Knowledge management -- Analysing roles, competencies and skills -- The nature of work -- The employment relationship -- The psychological contract -- Characteristics of people -- Motivation -- Organizational commitment and engagement -- How organizations function -- Organizational culture -- Organization design -- Job design and role development -- Organizational development, change and transformation -- Human resource planning -- Talent management -- Recruitment and selection -- Selection interviewing -- Selection tests -- Introduction to the organization -- Release from the organization -- The basis of performance management -- The process of performance management -- 360-degree feedback -- Strategic human resource development -- Organizational learning and the learning organization -- How people learn -- Learning and development -- E-learning -- Management development -- Formulating and implementing learning and development strategies -- Reward management -- Strategic reward -- Job evaluation -- Market rate analysis -- Grade and pay structures -- Contingent pay -- Employee benefits, pensions and allowances -- Managing reward systems -- The framework of employee relations -- Employee relations processes -- Negotiating and bargaining -- Employee voice -- Health and safety -- Welfare services -- Employment practices -- HRM procedures -- Computerized human resource information systems -- Appendix: example of an attitude survey.

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