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MARC view
Supervision in the hospitality industry / John R. Walker, Jack E. Miller.
Publication details: Hoboken, N.J. : Wiley, 2011.Edition: 7th edDescription: xvii, 506 p. : ill.; 24 cmContent type:- text
- unmediated
- volume
- 9781118071786 :
- 1118071786 :
- TX911.3.P4 M55 2011
Contents:
Summary: "Supervision in the Hospitality Industry: Leading Human Resources, 7th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced from previous issues with more industry examples and the addition of key word definitions. It offers several new chapters on topics such as supervisors as leaders; goal setting; supervisory communication; suggestions for improving communications and social media communications; drivers of diversity; multiculturalism; social media recruiting; hiring suggestions; evaluating on-the-job performance and performance improvement; behaviors of leaders; team building; teaching methods for training; causes of conflict in the workplace; critical thinking example and question on discipline; supervising employees; supervisors delegating; and common mistakes in delegating"-- Provided by publisher.
Machine generated contents note: Chapter 1: Supervisors as Managers. Chapter 2: Supervisors as Leaders. Chapter 3: Planning and Goal Setting. Chapter 4: Communicating. Chapter 5: EEO Laws and Diversity. Chapter 6: Recruiting, Selection and Orientation. Chapter 7: Performance Management. Chapter 8: Motivating and Coaching Employees. Chapter 9: Supervising Groups and Teams. Chapter 10: Training and Development. Chapter 11: Conflict Management, Resolution, and Prevention. Chapter 12: Discipline and Employee Assistance Programs. Chapter 13: Decision-making and Control. Chapter 14: Delegating.
| Item type | Current library | Home library | Shelving location | Call number | Status | Barcode | |
|---|---|---|---|---|---|---|---|
Books
|
American University in Dubai | American University in Dubai | Main Collection | TX 911.3 .P4 M55 2011 (Browse shelf(Opens below)) | Available | 5094621 |
Browsing American University in Dubai shelves, Shelving location: Main Collection Close shelf browser (Hides shelf browser)
| TX 911.3 .M3 K68 2010 Marketing for hospitality and tourism / | TX 911.3 .M3 R39 2005 Heads in beds : hospitality and tourism marketing / | TX 911.3 .M3 S55 2003 Restaurant marketing for owners and managers / | TX 911.3 .P4 M55 2011 Supervision in the hospitality industry / | TX 911.3 .P46 D48 2004 Developing hospitality properties and facilities / | TX 911.3 .P46 L39 1995 Hotels and resorts : planning, design, and refurbishment / | TX 911.5 .C585 2011 The Cornell School of Hotel Administration on Hospitality : cutting edge thinking and practice / |
Includes index.
"Supervision in the Hospitality Industry: Leading Human Resources, 7th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced from previous issues with more industry examples and the addition of key word definitions. It offers several new chapters on topics such as supervisors as leaders; goal setting; supervisory communication; suggestions for improving communications and social media communications; drivers of diversity; multiculturalism; social media recruiting; hiring suggestions; evaluating on-the-job performance and performance improvement; behaviors of leaders; team building; teaching methods for training; causes of conflict in the workplace; critical thinking example and question on discipline; supervising employees; supervisors delegating; and common mistakes in delegating"-- Provided by publisher.
Machine generated contents note: Chapter 1: Supervisors as Managers. Chapter 2: Supervisors as Leaders. Chapter 3: Planning and Goal Setting. Chapter 4: Communicating. Chapter 5: EEO Laws and Diversity. Chapter 6: Recruiting, Selection and Orientation. Chapter 7: Performance Management. Chapter 8: Motivating and Coaching Employees. Chapter 9: Supervising Groups and Teams. Chapter 10: Training and Development. Chapter 11: Conflict Management, Resolution, and Prevention. Chapter 12: Discipline and Employee Assistance Programs. Chapter 13: Decision-making and Control. Chapter 14: Delegating.
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