Includes bibliographical references (p. 453-457) and index.

Procurement and Best Business Practices: Understanding Procurement -- Understanding and Conveying Requirements -- Creating Strategic Plans and Tactics -- Finding Innovative Methods and Exploring Alternatives -- Providing Procurement Services -- Accepting Orders -- Placing Orders -- Mastering Procurement and Business Tactics -- Budgets and Expense Allocation -- Internal Control Systems -- Establishing Procurement Methods -- Internal Cost-Related Analysis Tools -- Keeping Supplier Information -- Sourcing Management: Establishing Requirements -- Creating and Organizing Requirements -- Developing Specifications and Formats -- Specification Traps -- Locating and Developing Sources of Supply -- Types of Competition -- Locating Suitable Suppliers -- Determining Changing Marketplace Factors -- Obtaining Bids and Proposals -- Bidding Guidelines -- Formulating the Bid or Proposal Type -- Managing Sourcing Data -- Types of Sourcing -- Maintaining Sourcing Lists -- Regulatory Factors -- Governing Procurement -- Import/Export Issues -- Selecting Suppliers and Measuring Performance: Selecting the Supplier and Awarding the Contract -- Applying Selection Criteria -- Administering the Contract -- Contract Administration: Contract Essentials -- Reviewing Contracts for Legal Requirements -- Aligning Contracts and Practices with Policy -- Maintaining Procurement Documents and Records -- Administering Contracts for Optimum Supplier Performance: Managing Contract Compliance -- Tracking and Expediting Deliveries -- Handling Supplier-Related Deviations -- Project Management: The Five Project Management Processes -- Stage One: Initiating a Project -- Stage Two: Project Planning -- Stage Three: Project Execution -- Stage Four: Project Controlling -- Stage Five: Project Closeout -- A Key Knowledge Area: Project Procurement Management.

Negotiations: Assessing the Negotiating Environment -- Gathering Information and Analysis -- Preparing for the Negotiation -- Conducting the Negotiation -- Leveraging Computer Systems: Using Basic Information Technology Processes -- Using Software for Procurement -- Sourcing Supply Management Tools -- Quality: Managing Quality Performance -- Ensuring Quality Performance -- Procurement's Internal Relationships: Understanding Key Departmental Roles -- Developing Good Working Relationships -- Participating in Cross-functional Operations -- Reengineering Supply Management -- Supplier Relationship Management: Managing Productive Supplier Relationships -- Developing Continuous Improvement -- Pricing Factors and Supply -- Representing the Organization -- Financial Decisions for Sourcing: Performing Make or Buy Analysis -- Performing Lease or Buy Analysis -- Formulating Financial Strategies.

Material Management and Supply Operations: Inventory Control and Management Systems -- Physical Management and Inventory Accounting -- Disposition Surplus Assets -- Logistics: The Logistics Process -- Modes of Transportation -- Traffic Management -- Customs -- Logistics in the Context of International Trade -- Government Organizations and Roles, Regulations, and Controls -- Providing Value to the Organization: Standardizing Purchased Materials -- Improving Procurement-related Processes -- Controlling and Reducing Cost -- Supporting New Product Introduction -- Strategic Planning for Procurement: Developing Demand- and Forecast-Based Procurement Strategies -- Planning Procurement Requirements -- Conducting Market Analysis -- The Procurement Organization: Planning Procurement Strategies and Objectives -- Developing Departmental Goals and Objectives -- Formulating Operational Policies and Procedures -- Preparing Departmental Reports Responding to Audits -- Evaluating Procurement Department Performance -- Administering Departmental Budgets -- Budgeting Processes -- Working with Operational Forms -- Human Resources for Procurement: Leading the Supply Management Team -- Recruiting, Hiring, Promoting, and Terminating Employees -- Training for Professional Competence -- Job Performance -- Handling Employee Performance Issues -- Preventing Workplace Discrimination and Harassment.