Includes bibliographical references and index.

Uncovering complexity and detail : the UX proposition / Andy Priestner and Matt Borg -- Using ethnographic methods to study library use / Bryony Ramsden -- Embracing an ethnographic agenda : context, collaboration and complexity / Donna M. Lanclos -- Holistic UX : harness your library's data fetish to solve the right problems / Matt Borg and Matthew Reidsma -- Applying human-centred design to the library experience / Paul-Jervis Heath -- The why, what and how of using ethnography for designing user experience in libraries (and a few pitfalls to avoid) / Leah Emary -- Identifying the barriers : taskscapes and the social contexts of library UX / Andrew D. Asher -- Illuminating study spaces at Cambridge University with Spacefinder : a case study / Andy Priestner -- WhoHas? : a pilot study exploring the value of a peer-to-peer sub-lending service / Helen Murphy -- User experience beyond ramps : the invisible problem and the special case / Penny Andrews -- Changing the dialogue : the story of the award-winning Alan Gilbert Learning Commons / Rosie Jones and Nicola Grayson -- Case study : UX and a small academic library / Margaret Westbury -- Understanding our students and ourselves : transformative library instruction through an ethnographic lens / Michael Courtney and Carrie Donovan -- What makes an informal learning space? : a case study from Sheffield Hallam University / Bea Turpin, Deborah Harrop, Edward Oyston, Maurice Teasdale, David Jenkin and John McNamara -- Spaces for learning? : using ethnographic techniques : a case study from the University Library, Edge Hill University / Helen Jamieson -- Are you sitting comfortably ...? / Elizabeth Tilley -- UX in libraries : leaping the chasm / Andy Priestner and Matt Borg.