Includes bibliographical references and index.

"Information professionals work in dynamically changing environments with a diverse range of patrons, which can sometimes present stressful situations. This book seeks to aid staff in information and heritage organizations in steering through challenges by fostering a culture grounded in kindness and wellbeing, promoting a more supportive and understanding work environment. The strategies presented in this book will ensure the sustained mental health and satisfaction of both staff and the patrons they serve, underlining a human-centered approach to library management and community service"--