TY  - BOOK
AU  - Lundin,Stephen C.
TI  - Fish! tales: real-life stories to help you transform your workplace and your life 
SN  - 0786868686 :
AV  - HF5549.5.M63 F57 2002
PY  - 2002///
CY  - New York
PB  - Hyperion
KW  - Employee motivation
KW  - Customer services
N1  - The Fundamentals of Fish! -- Play: Play is not just an activity; it's a state of mind that brings new energy and sparks creativity -- A Company That Has Fun Connecting: Sprint Global Connection Services -- Small Bites -- Make Their Day: The world becomes a better place the moment you act on an intention to serve another -- Driven to Serve Others: Rochester Ford Toyota -- Small Bites -- Be There: You can multi-task with "stuff," but you need to "be there" for people -- The Gift of Being Present: Missouri Baptist Medical Center -- Small Bites -- Choose Your Attitude: The attitude you have right now is the one you are choosing. Is it the one you want? -- Let It Rain: Tile Technology Roofing Company -- Small Bites -- Let's Go Fish!ing: Fish! for 12 weeks and discover the richer and more rewarding life that is just a few choices away
N2  - The phenomenal international bestseller Fish! told the story of a fictional company that transformed itself by applying lessons learned from Seattle's Pike Place Fish market. Now, with Fish! Tales, readers can learn how people in real-life businesses boosted morale and improved results by implementing these same principles. Here are specific and tested techniques that can be put to use right away in any kind of business or organization -- even at home. And this book stands on its own, so newcomers to the "Fish! Philosophy" will be just as inspired by its examples as the millions who have already read or experienced Fish! In all of the stories, real people discuss honestly and in their own words the difficulties they encountered while trying to transform their workplaces -- and how they overcame reluctance, resistance, and employee burnout. Fish! Tales also features dozens of short bites drawn from an even larger variety of business and life situations. And the entire last section of the book is a detailed twelve-week program with specific steps and action plans to help you find greater fulfillment in your work and in your life -- while inspiring those around you to do the same
ER  -