TY - BOOK AU - Thomas,Jane TI - Guide to managerial persuasion and influence SN - 0131405683 (pbk.) : AV - HD30.3 .T459 2004 PY - 2004/// CY - Upper Saddle River, N.J. PB - Pearson Prentic Hall KW - Communication in management KW - Persuasion (Rhetoric) N1 - Includes bibliographical references (p. 95-98) and index ER -