TY  - BOOK
AU  - Andrews,Jean
TI  - A+ guide to software: managing, maintaining, and troubleshooting 
SN  - 0619186275
PY  - 2003///
CY  - Cambridge, Mass., London
PB  - Course Technology
KW  - Computer technicians
KW  - Certification
KW  - Computer software
KW  - Problems, exercises, etc
ER  -