TY - BOOK AU - Thompson,Leigh L. TI - The mind and heart of the negotiator SN - 0131407384 (pbk.) : AV - HD58.6 .T478 2005 PY - 2005/// CY - Upper Saddle River, N.J. PB - Pearson/Prentice Hall KW - Negotiation in business N1 - Includes bibliographical references (p. 362-400) and indexes ER -