TY  - BOOK
AU  - Fjermestad,Jerry
AU  - Romano,Nicholas C.
TI  - Electronic customer relationship management
SN  - 0765613271
PY  - 2006///
CY  - Armonk, N.Y., London
PB  - M.E. Sharpe
KW  - Customer relations
KW  - Management
KW  - Electronic commerce
N1  - Includes bibliographical references and index
ER  -