TY  - BOOK
AU  - Chowdhury,Subir
TI  - The ice cream maker: an inspiring tale about making quality the key ingredient in everything you do 
SN  - 0385514786 :
AV  - HD62.15 .C486 2005
PY  - 2005///
CY  - New York
PB  - Currency/Doubleday
KW  - Total quality management
KW  - Total quality control
KW  - Management
KW  - Employee participation
KW  - Customer relations
ER  -