TY  - BOOK
AU  - Robertson,Kelley
TI  - Stop, ask, and listen: proven sales techniques to turn browsers into buyers 
SN  - 047083367X (pbk.) :
AV  - HF5438.25 R594 2004
PY  - 2004///
CY  - Toronto, Can.
PB  - Wiley
KW  - Selling
KW  - Customer relations
KW  - Customer services
N1  - Includes bibliographical references (p. [205]-206) and index
ER  -