TY  - BOOK
AU  - Kramer,Larry
TI  - C-scape: conquer the forces changing business today 
SN  - 9780061984976 :
AV  - HF5415.5 .K68 2010
PY  - 2010///
CY  - New York
PB  - Harper Business
KW  - Customer services
KW  - Marketing
KW  - Advertising
ER  -