TY  - BOOK
AU  - Ulmer,Robert R.
AU  - Sellnow,Timothy L.
AU  - Seeger,Matthew W.
TI  - Effective crisis communication: moving from crisis to opportunity 
SN  - 9781412980340 (pbk.) :
AV  - HD49 .U44 2011
PY  - 2011///
CY  - Thousand Oaks
PB  - SAGE
KW  - Crisis management
KW  - Emergency management
KW  - Communication in management
KW  - Communication in organizations
N1  - Rev. ed. of: Effective crisis communication : moving from crisis to opportunity / Robert R. Ulmer, Timothy L. Sellnow, Matthew W. Seeger. 2007; Includes bibliographical references and index
N2  - "Effective Crisis Communication is a clear and well-developed skills based approach to crisis communication. The authors have done a superb job demonstrating the practicality of applying lessons learned in a variety of crisis incidents. It is must have for building a basic framework for approaching unexpected moments in organizational life." -- Tyler Spradley
ER  -