TY  - BOOK
AU  - Ross,Catherine Sheldrick
AU  - Nilsen,Kirsti
AU  - Radford,Marie L.
TI  - Conducting the reference interview: a how-to-do-it manual for librarians 
T2  - How-to-do-it manuals ; no. 166
SN  - 9781555706555 (pbk.) :
AV  - Z711 .R64 2009
PY  - 2009///
CY  - New York
PB  - Neal-Schuman Publishers Inc.
KW  - Reference services (Libraries)
KW  - Electronic reference services (Libraries)
KW  - Interviewing
N1  - Includes bibliographical references and index; Why bother with a reference interview? -- Setting the stage for the reference interview : the first thirty seconds -- Finding out what they really want to know -- Beyond negative closure -- Special contexts for the reference interview -- The reference encounter in virtual environments -- The readers' advisory interview -- Establishing policy and training for the reference interview
ER  -