TY  - BOOK
AU  - Stickdorn,Marc
AU  - Schneider,Jakob
TI  - This is service design thinking: basics--tools--cases 
SN  - 9789063692568 (hbk.) :
AV  - HF5415.5 .T65 2010
PY  - 2010///
CY  - Amsterdam
PB  - BIS Publishers
KW  - Customer services
KW  - Creative ability in business
KW  - Lateral thinking
KW  - Creative thinking
N1  - Includes bibliographical references (p. 340-365) and index
ER  -