TY  - BOOK
AU  - Lundin,Stephen C.
AU  - Paul,Harry
AU  - Christensen,John
TI  - Fish!: a remarkable way to boost morale and improve results 
SN  - 9780340819807 :
AV  - HD58.7 .L86 2011
PY  - 2011///
CY  - London
PB  - Hodder & Stoughton
KW  - Employee motivation
KW  - Washington (State)
KW  - Seattle
KW  - Case studies
KW  - Customer services
N1  - Originally published: New York : Hyperion, 2000
ER  -