TY  - BOOK
AU  - Erikson,Thomas
AU  - Pender,Martin
AU  - Bradbury,Rod
TI  - Surrounded by idiots: the four types of human behavior and how to effectively communicate with each in business (and in life) 
SN  - 9781250179937 (paperback)
AV  - HM1166 .E7413 2020
PY  - 2020///
CY  - New York
PB  - St. Martin's Essentials
KW  - Communication
KW  - Social aspects
KW  - Psychological aspects
KW  - Communicative competence
N1  - Includes bibliographical references and index; Foreword --; Introduction: The man who was surrounded by idiots --; Why are we the way we are? --; An introduction to the system --; Communication happens on the listener's terms --; Red behavior: how to recognize a real alpha and avoid getting in his way --; Yellow behavior: how to recognize someone whose head is in the clouds and get him back to reality again --; Green behavior: why change is so difficult and how to get around it --; Blue behavior: in pursuit of perfection --; No one is completely perfect: strengths and weaknesses --; Learning new things: how to use what you've learned --; Body language: why how you move matters: how do you really look? --; A real-life example: the company party-- how to understand everyone you meet -- Adaptation: how to handle idiots (i.e., everyone who isn't like you) --; How to deliver really bad news: the challenge of speaking your mind --; Who gets along and why it works: group dynamics at their finest --; Written communication: how to evaluate someone when you can't meet in person --; What makes us as mad as hell?: temperament can reveal everything about a person --; Stress factors and energy thieves: what is stress? --; A short reflection through history: people have always been like this --; Voices from real life --; A quick little quiz to see what you've learned --; A final example from everyday life: perhaps the most enlightening team project in the history of the world
ER  -