Previous eds. published under title: Quality control handbook.

Includes indexes.

How to Use the Handbook / J. M. Juran -- How to Think about Quality / J. M. Juran -- The Quality Planning Process / John F. Early, O. John Coletti -- The Quality Control Process / J. M. Juran, A. Blanton Godfrey -- The Quality Improvement Process / J. M. Juran -- Process Management / James F. Riley, Jr. -- Quality and Income / J. M. Juran -- Quality and Costs / Frank M. Gryna -- Measurement, Information, and Decision-Making / Thomas C. Redman -- Computer Applications to Quality Systems / Fredric I. Orkin, Daniel P. Olivier -- The ISO 9000 Family of International Standards / Donald W. Marquardt -- Benchmarking / Robert C. Camp, Irving J. DeToro -- Strategic Deployment / Joseph A. DeFeo -- Total Quality Management / A. Blanton Godfrey -- Human Resources and Quality / W. R. Garwood, Gary L. Hallen -- Training for Quality / Gabriel A. Pall, Peter J. Robustelli -- Project Management and Product Development / Gerard T. Paul -- Market Research and Marketing / Frank M. Gryna -- Quality in Research and Development / Al C. Endres -- Software Development / Lawrence Bernstein, C. M. Yuhas -- Supplier Relations / John A. Donovan, Frank P. Maresca -- Operations / Frank M. Gryna -- Inspection and Test / E. F. "Bud" Gookins -- Job Shop Industries / Leonard A. Seder -- Customer Service / Edward Fuchs -- Administrative and Support Operations / James A. F. Stoner, Charles B. Wankel, Frank M. Werner -- Process Industries / Donald W. Marquardt -- Quality in a High Tech Industry / M. K. Detrano -- Automotive Industry / Yoshio Ishizaka -- Travel and Hospitality Industries / Patrick Mene -- Government Services / Al Gore -- Health Care Services / Donald M. Berwick, Maureen Bisognano -- Financial Services Industries / Charles A. Aubrey II, Robert E. Hoogstoel -- Second-Generation Data Quality Systems / Thomas C. Redman -- Quality and Society / J. M. Juran -- Quality and the National Culture / J. M. Juran -- Quality in Developing Countries / Lennart Sandholm -- Quality in Western Europe / Tito Conti -- Quality in Central and Eastern Europe / Robert E. Hoogstoel -- Quality in the United States / J. M. Juran -- Quality in Japan / Yoshio Kondo, Noriaki Kano -- Quality in the People's Republic of China / Yuanzhang Liu -- Quality in Latin America / Marcos E. J. Bertin -- Basic Statistical Methods / Edward J. Dudewicz -- Statistical Process Control / Harrison M. Wadsworth -- Acceptance Sampling / Edward G. Schilling -- Design and Analysis of Experiments / J. Stuart Hunter -- Reliability Concepts and Data Analysis / William Q. Meeker, Luis A. Escobar, Necip Doganaksoy, Gerald J. Hahn -- Tables and Charts -- Selected Quality Standards, Specifications, and Related Documents -- Quality Systems Terminology -- Quality Improvement Tools -- Name Index and Subject Index Follow Appendix V.

The essential reference in quality engineering and management practices, Juran's Quality Handbook has been completely updated for this new edition. Contributed, revised, and edited by a global team of industry experts, this new edition provides penetrating coverage of the newest methods in planning, control, and results, delivering all the tools necessary for successful quality engineering and management well into the next century.

In this Fifth Edition, a major revision of the best-selling classic Handbook, you'll find new emphasis on software, and updates in many key areas.

Written for managers, quality and industrial engineers, and students, this dynamic new version of Juran's reaches beyond the management site to address new customer service, supplier relations, and worldwide market standard considerations. No management or engineering library can be complete without it.