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_aShillito, M. Larry, _d1939- _984699 |
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_aAcquiring, processing, and deploying voice of the customer / _cM. Larry Shillito. |
| 260 |
_aBoca Raton, Fla. : _bSt. Lucie Press , _cc2001. |
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| 300 |
_axvi, 279 p. : _bill. ; _c24 cm. |
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| 336 |
_2rdacontent _atext _btxt |
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| 337 |
_2rdamedia _aunmediated _bn |
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| 338 |
_2rdacarrier _avolume _bnc |
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| 504 | _aIncludes bibliographical references (p. 269) and index. | ||
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_aCustomer services _xManagement. _984700 |
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_9p69.95 _y05-27-2006 |
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