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| 001 | 2009002468 | ||
| 003 | AE-DuAU | ||
| 005 | 20241127171109.0 | ||
| 008 | 090127s2009 nyu b 001 0 eng | ||
| 010 | _a 2009002468 | ||
| 020 |
_a9781416546894 : _c26.00 |
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| 020 |
_a1416546898 : _c26.00 |
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_aHF5415.5 _b.Y47 2009 |
| 069 | _a04109155 | ||
| 090 | _aHF 5415.5 .Y47 2009 | ||
| 090 | _aHF 5415.5 .Y47 2009 | ||
| 100 | 1 |
_aYellin, Emily, _d1961- _9114365 |
|
| 245 | 1 | 0 |
_aYour call is (not that) important to us : _bcustomer service and what it reveals about our world and our lives / _cEmily Yellin. |
| 260 |
_aNew York : _bFree Press, _cc2009. |
||
| 300 |
_a291 p. ; _c24 cm. |
||
| 336 |
_2rdacontent _atext _btxt |
||
| 337 |
_2rdamedia _aunmediated _bn |
||
| 338 |
_2rdacarrier _avolume _bnc |
||
| 504 | _aIncludes bibliographical references (p. 271-282) and index. | ||
| 650 | 0 |
_aCustomer services. _9114367 |
|
| 650 | 0 |
_aCustomer relations. _9114370 |
|
| 650 | 0 |
_aCorporations _xPublic relations. _9114374 |
|
| 852 |
_9p26.00 _y05-18-2010 |
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_a24693 _b08-06-10 _c08-06-10 |
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