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| 008 | 100618s2010 nyu 000 0 eng | ||
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_a9780061984976 : _c27.99 |
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_aHF5415.5 _b.K68 2010 |
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_aKramer, Larry, _d1950- _9145613 |
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_aC-scape : _bconquer the forces changing business today / _cLarry Kramer. |
| 250 | _a1st ed. | ||
| 260 |
_aNew York : _bHarper Business, _cc2010. |
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_ax, 240 p. ; _c24 cm. |
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_aCustomer services. _9145614 |
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