000			02070nam a22004338a 4500
001			31027
003			AE-DuAU
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008			100817s2011 cau b 001 0 eng
010			_a 2010033452
020			_a9781412980340 (pbk.) : _c42.95
020			_a1412980348 (pbk.) : _c42.95
050	0	0	_aHD49 _b.U44 2011
069			_a09377695
090			_aHD 49 .U44 2011
245	0	0	_aEffective crisis communication : _bmoving from crisis to opportunity / _ceditors, Robert R. Ulmer, Timothy L. Sellnow, Matthew W. Seeger.
250			_a2nd ed.
260			_aThousand Oaks : _bSAGE, _cc2011.
300			_axvii, 239 p. : _bill. ; _c22 cm.
336			_2rdacontent _atext _btxt
337			_2rdamedia _aunmediated _bn
338			_2rdacarrier _avolume _bnc
500			_aRev. ed. of: Effective crisis communication : moving from crisis to opportunity / Robert R. Ulmer, Timothy L. Sellnow, Matthew W. Seeger. 2007.
504			_aIncludes bibliographical references and index.
520			_a"Effective Crisis Communication is a clear and well-developed skills based approach to crisis communication. The authors have done a superb job demonstrating the practicality of applying lessons learned in a variety of crisis incidents. It is must have for building a basic framework for approaching unexpected moments in organizational life." -- Tyler Spradley
650		0	_aCrisis management. _9145662
650		0	_aEmergency management. _9145663
650		0	_aCommunication in management. _9145664
650		0	_aCommunication in organizations. _9145665
700	1		_aUlmer, Robert R., _d1969- _tEffective crisis communication. _947239
700	1		_aSellnow, Timothy L. _q(Timothy Lester), _d1960- _9145666
700	1		_aSeeger, Matthew W. _q(Matthew Wayne), _d1957- _9126207
852	1		_9P42.95usd
907			_a31027 _b01-09-11 _c12-28-10
942			_cBOOK _01
998			_aaudmc _b12-28-10 _cm _da _e- _feng _gcau _h0
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999			_c31027 _d31027