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| 005 | 20241127172755.0 | ||
| 008 | 110306s2010 ne a b 001 0 eng d | ||
| 020 |
_a9789063692568 (hbk.) : _c59.00 |
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| 020 |
_a9063692560 : _c59.00 |
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| 050 | 4 |
_aHF5415.5 _b.T65 2010 |
|
| 090 | _aHF 5415.5 .T65 2010 | ||
| 245 | 0 | 0 |
_aThis is service design thinking : _bbasics--tools--cases / _c[concept and editing, Marc Stickdorn, Jakob Schneider]. |
| 260 |
_aAmsterdam : _bBIS Publishers, _c2010. |
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| 300 |
_a373 p., 2 folded leaves : _bcol. ill. ; _c24 cm. + _e1 folded page in pocket. |
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| 336 |
_2rdacontent _atext _btxt |
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| 337 |
_2rdamedia _aunmediated _bn |
||
| 338 |
_2rdacarrier _avolume _bnc |
||
| 504 | _aIncludes bibliographical references (p. 340-365) and index. | ||
| 650 | 0 |
_aCustomer services. _991738 |
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| 650 | 0 |
_aCreative ability in business. _991742 |
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| 650 | 0 |
_aLateral thinking. _9664 |
|
| 650 | 0 |
_aCreative thinking. _991746 |
|
| 700 | 1 |
_aStickdorn, Marc. _991747 |
|
| 700 | 1 |
_aSchneider, Jakob. _991749 |
|
| 852 | 1 | _9P59.00usd | |
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