| 000 | 01306cam a2200397 a 4500 | ||
|---|---|---|---|
| 001 | 36630 | ||
| 003 | AE-DuAU | ||
| 005 | 20241127173714.0 | ||
| 008 | 100511s2011 maua b 000 0 eng | ||
| 010 | _a 2010020122 | ||
| 020 |
_a9781422129753 (pbk.) : _c9.95 |
||
| 020 |
_a1422129756 (pbk.) : _c9.95 |
||
| 040 |
_aDLC _cDLC _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.F63 2011 |
| 069 | _a09230623 | ||
| 090 | _aHF 5415.5 .F63 2011 | ||
| 245 | 0 | 0 |
_aFocusing on your customer : _bexpert solutions to everyday challenges. |
| 260 |
_aBoston : _bHarvard Business Review Press, _cc2011. |
||
| 300 |
_axii, 90 p. : _bill. ; _c18 cm. |
||
| 336 |
_2rdacontent _atext _btxt |
||
| 337 |
_2rdamedia _aunmediated _bn |
||
| 338 |
_2rdacarrier _avolume _bnc |
||
| 490 | 0 | _aPocket mentor series | |
| 504 | _aIncludes bibliographical references. | ||
| 650 | 0 |
_aCustomer relations. _9132295 |
|
| 650 | 0 |
_aCustomer services. _9132297 |
|
| 650 | 0 |
_aSuccess in business. _9132299 |
|
| 710 | 2 |
_aHarvard Business School. _9132300 |
|
| 852 | 1 | _9P9.95usd | |
| 907 |
_a36630 _b09-18-12 _c09-16-12 |
||
| 942 |
_cBOOK _00 |
||
| 998 |
_aaudmc _b09-16-12 _cm _da _e- _feng _gmau _h0 |
||
| 945 |
_g0 _i5074171 _j0 _laudmc _o- _p36.51 _q- _r- _s- _t1 _u0 _v0 _w0 _x0 _yi14044572 _z09-16-12 |
||
| 999 |
_c36630 _d36630 |
||